Refund and cancellation policy

Draft for review by SYSREK’s legal adviser before publishing.

Last updated: [date]. This policy applies to SYSREK Nest subscriptions bought from SYSREK Infosolutions Pvt. Ltd.

Free trial

Paid plans start with a 45-day free trial, with no card needed. Nothing is charged during the trial, and the association can stop at any time.

Monthly plans

The association can cancel at any time from Settings → Subscription or by writing to dm@sysrek.com. The service continues until the end of the month already paid. Part months are not refunded.

Annual plans

An annual plan cancelled within 14 days of its invoice date is refunded in full. After 14 days the plan runs to the end of the paid year and is not refunded.

Assisted setup fee

Self-serve setup is free. The one-time assisted setup fee is refunded in full if cancelled before setup work starts. Once flats, balances or members have been imported, it is not refundable.

Duplicate or failed payments

Any amount paid twice, or debited without the payment reaching SYSREK, is refunded to the original payment method within 7 working days of confirmation.

Residents’ maintenance payments

Maintenance, water and other charges paid through SYSREK Nest go directly to the association’s bank account. Refunds of those amounts are decided and made by the association; SYSREK only provides the technology.

After cancellation

The association can export all its data for 90 days after the service ends. After that the data is deleted, except records SYSREK must keep by law.

How to ask

Write to dm@sysrek.com or call +91 96396 36633 with the society name and invoice number. Approved refunds reach the original payment method in 5–7 working days.

SYSREK Infosolutions Pvt. Ltd. · CIN U62013TS2025PTC196738 · Hyderabad, Telangana